At Abco pottery shop we strive to offer you an efficient and reliable shipping service so you can enjoy your products. Below we provide you with information about our shipping policies:
1. Shipping scope: We ship to addresses within Spanish territory, including the peninsula, the Balearic Islands, the Canary Islands, Ceuta and Melilla. We also offer international shipping to select countries. If you have any questions about shipping availability to your location, we invite you to contact our customer service team.
2. Delivery time: Delivery time may vary depending on location and product selected. We will do our best to meet estimated delivery times, but please note that the times indicated are approximate and may be subject to variation due to external circumstances or unforeseen events. We will provide you with updated information on the status of your shipment and any delays that may arise.
3. Shipping costs: Shipping costs will be calculated during the checkout process and added to your order total. Shipping costs may vary depending on product size, weight, and delivery location. We recommend that you carefully review the shipping cost details before finalizing your purchase.
4. Shipping process: Once we have received and confirmed your order, we promise to process it as soon as possible. We will prepare your order and send it to the delivery address provided during the purchase process. We will provide you with a tracking number so you can track the status of your shipment.
5. Delivery and receipt of the order: It is important that you provide an accurate and complete delivery address when placing your order. You will be responsible for ensuring that someone is available at the delivery location to receive and sign for the package, unless otherwise agreed. If the package cannot be delivered due to the absence of the recipient, additional delivery attempts will be made or you will be provided with instructions to collect it from the designated collection point.
6. Package inspection: Upon receiving your package, we recommend that you inspect it carefully before signing for delivery. If you notice any obvious damage to the packaging or product, we ask that you indicate it on the delivery note or on the carrier's electronic device. This will help us manage any complaints or issues efficiently.
7. Shipping Returns: In case you wish to return a product, we invite you to consult our returns policy for detailed information on the procedures and requirements. Return shipping costs will be borne by the customer, unless the return is due to our error or a product manufacturing defect.
Please remember that we strive to provide you with quality shipping service, but some factors may be beyond our control. If you have any questions or need additional assistance related to shipping
