At Abco pottery studio, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with the product purchased, we offer a simple and transparent return process. Please read our return policies below carefully.
1. Return period: We accept returns within 30 days of the product delivery date. To be eligible for a return, the item must be in its original, unused condition and in the original packaging. After this period, we will not be able to accept the return.
2. Return process: If you wish to return a product, please contact our customer service team within the established return period. We will provide you with the necessary instructions to proceed with the return. It is important that you follow these instructions to ensure that the process is carried out properly and efficiently.
3. Return shipping costs: Return shipping costs will be borne by the customer, unless the return is due to our error or a product manufacturing defect. If the return is our responsibility, we will be responsible for the corresponding shipping costs.
4. Inspection of the returned product: Once we receive the returned product, our team will carry out an inspection to check its condition and ensure that it meets the return conditions mentioned above. If the item does not meet these requirements, we reserve the right to refuse the return or apply a deduction to the corresponding refund.
5. Refund: Once the return is approved, we will process the refund within a reasonable time. Refunds will be made using the same payment method used for the original purchase, unless otherwise agreed. Please note that the time required for the refund to be reflected in your account may vary depending on the payment method and financial institution.
6. Exceptions: Some products may be excluded from our return policy due to their nature, such as personalized or intimate products. We also reserve the right to refuse a return if we consider that the product has been misused or if it has been damaged due to misuse by the customer.
Remember that our goal is to ensure your satisfaction with every purchase you make at Abco pottery studio. If you have any questions or require additional assistance, please do not hesitate to contact our customer service team. We will be happy to help you through the returns process and resolve any concerns you may have.
